File Uploader
The artwork arrives with the order, not three emails later.
Custom and personalised products need a file from the customer, and asking for it after checkout is where the time goes. This puts the upload on the product page, before they pay, so every order reaches you with the file already attached.
Where the file ends up
In both places you would look for it, so nobody has to be told which screen to open.
On the Shopify order
The upload is attached to the line it belongs to, so whoever opens the order in your Shopify admin has the file there, beside the size and the options the customer picked.
In the app, by order
Every upload is also listed in the app against its order number, which is where you go when you want several at once or need one again after the fact.
What the customer does
Picks the file on the product page
The upload sits with the options they are already choosing, so there is no second step to remember and nothing to send on afterwards.
Cannot skip it where it matters
On a product you cannot print without artwork, the file can be made a condition of adding to cart. No file, no order to chase.
Sends what a designer sends
Photographs, PDFs, and on Pro the vector and layered files people actually have: AI, EPS, PSD, SVG, and a ZIP when there are several.
Finds it where they expect it
The uploader takes the styling you give it, so it reads as part of your store rather than something bolted to it.
What you control
Set once in the app, applied on the storefront. The limits below are the Pro ones; the free plan runs a smaller version of the same thing.
| Setting | What it does |
|---|---|
| Files per product | Anywhere from one to ten, so a product that needs a front and a back can ask for both. |
| Maximum file size | 25, 50, 75 or 100 MB per file, whichever matches what your customers send. |
| File types | PNG, JPG, PDF, AI, EPS, PSD, SVG and ZIP. |
| File retention | Up to 30 days, so there is time to print, reprint and settle a dispute. |
| Required before add to cart | Turn it on for the products that cannot be made without a file. |
| Uploader appearance | Styled to match the product page it sits on. |
Plans
Billed through Shopify, with no cut of what you sell. Pro comes with a 7 day trial.
Free
- 20 uploads every 30 days
- One file per product
- Up to 25 MB per file
- PNG, JPG, WebP, GIF and PDF
- 1 or 3 day file retention
Pro
- 500 uploads every 30 days
- Choose 1 to 10 files per product
- Choose 25, 50, 75 or 100 MB per file
- PNG, JPG, PDF, AI, EPS, PSD, SVG and ZIP
- File retention up to 30 days
Questions
Where does the upload field appear?
On the product page, before the customer adds to cart, so the file is attached to the order from the start rather than chased down by email afterwards.
Can I make a file required?
Yes. A product can refuse to go into the cart until a file is attached, which is what you want on anything you cannot print without artwork.
What file types are allowed?
The free plan takes PNG, JPG, WebP, GIF and PDF. Pro adds AI, EPS, PSD, SVG and ZIP, which covers the files a designer sends.
How large can a file be?
Up to 25 MB on the free plan. On Pro you choose the limit yourself, from 25, 50, 75 or 100 MB per file.
How long are files kept?
One or three days on the free plan, and anything up to 30 days on Pro. Download what you need inside that window and it is yours to keep.
Does the file get added to the order?
Yes. The upload is attached to the order line in your Shopify admin, so it is there when you open the order, and it is listed in the app against the same order number.
How do I get the files customers send?
Open the order and download the file from the line it is attached to, or go into the app, where uploads are listed by order.
Tell us what is eating your week.
Whether it turns into a tool, a fix to your store, or a note that you already had it right, the first conversation costs nothing.